I moved into my house in April this year and I didn't have any garage door remotes. I am assuming the past homeowners just forgot to leave them. Eric came out and showed me how to clear the memory so the old remotes wouldn't work (wherever they are) and he programmed two new remotes for me and serviced the squeaky door. Now the door is so quiet and the remotes work GREAT! I definitely recommend A-1 Door Company! I HATE calling places, but the girls in the office were super sweet and they made me extremely comfortable!
On a late Tuesday afternoon the spring on my garage door snapped. It was an attention getter no doubt. I logged into my HOW website and initiated the process. They said i would be notified within 24 hours to schedule a visit. At that time i had no idea who A-1 Garage Door was (I do now and am extremely happy that I do). Short story even shorter; A-1 promptly called me as soon as they got the referral and had their technician (Steve) out before noon the day following the incident, this was before my HOW said i should be receiving a call. Steve had everything he needed and quickly repaired the garage door. Steve was polite, professional, efficient, and effective. Just a quick interlude, if you need their help tell them to send Steve. I am extremely pleased with the service I received from A-1, from the phone calls to the service call, everyone I dealt with was courteous and professional, and more importantly, seemed to make my problem their problem. Thank you A-1 and thank you Steve.
We recently moved into a 13 year old home that had NO maintenance records of any kind. The garage door seemed to work well, but was very noisy. So we felt it needed to be serviced. We acquired contact with A-1 through Home Advisor, and discovered that A-1 has received their best status review. Further vetting showed that A-1 is accredited by the Better Business Bureau, and has also been given a top rating by Angie's List.
The technician called to see if he could come earlier than the appointment time, which was fine with us. He then arrived shortly (Unfortunately, we did not get his name.), was very courteous, and began performing the service right away. Upon completion, the garage door worked very smoothly and much quieter than it had been.
A-1's customer service is fantastic! We were more than satisfied with the technician's work and his friendly attitude. And...the price was reasonable and better than expected.
I called the emergency number for a repair on Sunday morning. The on-call tech I spoke with contacted the office and learned that my garage door had been serviced by them in the past. He went on to say that I shouldn't be having the issue I was having based on the previous install. He suggested an upgrade to prevent future incidents and just happened to have a tech in the field near me. So on a Sunday morning before 10:00 AM...my garage door is fixed! Great customer experience, friendly techs and fast service...can't be beat! Thank you A-1!
I called the emergency number on a Sunday, not for someone to come out, but to get on the schedule to have my garage door spring replaced. I didn't leave a message, but Chris called me back anyway (from the caller ID) and we scheduled a service for Tuesday. Someone also followed up with a phone call on Monday. Jason came out (on-time) and replaced the spring with no problem even after a rough installation by others 18 years ago. Great price, too. Now, the A-1 sticker on the door Jason gave me covers the company sticker of the previous installer. Excellent experience, thank you.
I was truly impressed with the service provided by the Tech Mike today. He was on time..professional...and made sure every part of my garage opener was working correctly. I recommend A1 Door Company to anyone needing services completed!!
Great experience! The person that took my call was friendly and courteous. I was able to get appointment the same day. Eddie (door Technician) came out faster than was promised. He was able to get door working temporarily on Friday afternoon and ordered the parts and came back Monday and completed job. I will definitely be using them for all of my future repairs! A+ company. Glad to see there are still companies like this one!
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Areas Serviced: Amelia, Ashland, Charles City, Chester, Chesterfield, Colonial Heights, Dinwiddie, Disputanta, Ettrick, Glen Allen, Goochland, Hanover, Henrico, Hopewell, Mechanicsville, Midlothian, New Kent, Petersburg, Powhatan, Prince George, Providence Forge, Richmond, Sandston, Surry, West Point, Williamsburg, and many more.